Shipping policy

De La ships select retail products within the United States and, where applicable, internationally. Please review this policy carefully before placing an order.

Order Processing

Orders are processed within 2–5 business days unless otherwise stated at the time of purchase.

Processing time does not include weekends, holidays, or carrier delays.

Shipping Methods

De La utilizes third-party carriers to deliver orders. Shipping methods and rates are calculated at checkout.

Delivery timelines provided at checkout are estimates and are not guaranteed.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

Shipping timelines are estimates only. De La is not responsible for delays caused by carriers, weather conditions, service disruptions, or other circumstances beyond our control.

Once an order has shipped, responsibility transfers to the carrier.

Lost or Stolen Packages

De La is not responsible for lost, stolen, or misdelivered packages once an order has been marked as delivered by the carrier.

If an issue occurs, customers are responsible for contacting the carrier directly to file a claim.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

De La is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

International Shipping

International shipping availability, rates, and delivery timelines vary by destination.

Customers are responsible for all customs duties, taxes, and fees imposed by their country. De La does not control or estimate these charges.

Shipping Fees

Shipping fees are calculated at checkout and are non-refundable.

Questions

For shipping-related inquiries, please contact:

Email: support@delaco.com
Please allow 2–3 business days for a response.